FAQs

Categories

How To Order

1. Browse the Products:
Start by exploring our website and go through the various categories, products & just arrived section.
2. Select the Product:
Click on the product you’re interested in to view its details, including price, description, and available options.
3. Add to Cart:
Once you’ve decided on a product, click on the “Add to Cart” button. This will save your selected item in the shopping cart.
4. Review Your Cart:
Click on the shopping cart icon (located at the top right corner) to review the items you’ve added. You can adjust quantities or remove items if it is out of stock.
5. Proceed to Checkout:
When you’re ready to complete your purchase, click on the “Checkout” button. This will take you to the order summary page.
6. Provide Shipping Information:
Enter your shipping details including your name, address & contact number.
7. Select Payment Method:
Choose your preferred payment method (credit/debit card, UPI, COD, etc.) and enter the necessary payment details.
8. Review Order Summary:
Double-check the order summary to ensure that all details are correct, including the products, quantities, and total amount.
9. Place Your Order:
Once you’re satisfied with your order, click on the “Place Order” button to move future for payment or COD confirmation.
10. Order Confirmation:
You will receive an order confirmation email & SMS with the details of your purchase. This will include an order number for reference.
11. Track Your Order:
we provide order tracking once the parcel is dispatched, you can use the Tracking id and courier name to track the progress of your shipment.
That’s it! You’ve successfully placed an order on our website. You can also check the tutorial video for placing an order on the website. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for shopping with us!

1. Browse the Products:
Start by exploring our website and go through the various categories, products & just arrived section.
2. Select the Product:
Click on the product you’re interested in to view its details, including price, description, and available options.
3. Add to Cart:
Once you’ve decided on a product, click on the “Add to Cart” button. This will save your selected item in the shopping cart.
4. Review Your Cart:
Click on the shopping cart icon (located at the top right corner) to review the items you’ve added. You can adjust quantities or remove items if it is out of stock.
5. Proceed to Checkout:
When you’re ready to complete your purchase, click on the “Checkout” button. This will take you to the order summary page.
6. Provide Shipping Information:
Enter your shipping details including your name, address, and contact number and also tick on the checkbox(Resell this order).
7. Billing Address:
In billing details add your address.
8. Shipping Address:
Below the reselling checkbox fill in the details of your customer’s address, phone number & Sender Name(Your Name).
9. Select Payment Method:
Choose your preferred payment method (credit/debit card, UPI, etc.) and enter the necessary payment details.
10. Review Order Summary:
Double-check the order summary to ensure that all details are correct, including the products, quantities, and total amount.
11. Place Your Order:
Once you’re satisfied with your order, click on the “Place Order” button to move future for payment.
12. Order Confirmation:
You will receive an order confirmation email & SMS with the details of your purchase. This will include an order number for reference.
13. Track Your Order:
we provide order tracking once the parcel is dispatched, you can use the tracking ID and courier name to track the progress of your shipment.
That’s it! You’ve successfully placed an order on our website. You can also check the tutorial video for placing an order on the website. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for shopping with us!

Shipping

Parcel Dispatch from the mumbai, on the same day of the order and parcel delivery depends on the delivery location. Parcel delivery is calculated between the time spane to deliver from Mumbai to XYZ customers location.

We generally dispatch your order within 2 working days of receiving the order. Our shipping partner typically takes anywhere between 2 to 10 days to deliver at your location. Shipping time depends on your location.
Maharashtra & Gujarat – 2-3 Days
Other States – 4-7 Days
J&K, North Eastern State, Andaman & Nicobar – 5-10 Days

We offer FREE SHIPPING for orders above Rs. 495/- only

No, as currently being a startup we are based in India only, so we do not delivery the parcel out the India.

Payments

Yes, online payment is available on our website. We accept various payment methods including credit/debit cards, UPI payments, and other secure online payment options for your convenience.

Yes, we do offer Cash on Delivery (COD) as a payment option for orders above Rs 300. You can choose this option during the checkout process.

If your payment gets failed then whatsapp to our customer support. Whatsapp No: +91 88714 88214

Returns & Refunds

This Cancellation, Return, and Refund Policy, along with the terms of use at 99wholesale.com, covers the following. Read More….

PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim.
Damage / Defective / Short Product
In case you receive a damaged or defective product, send us a parcel opening video highlighting the defect or damaged product & box label to customer support Whatsapp No: +91 88714 88214. . We will process the refund within 24 hours. You should report this issue within 24 hours of receiving the order.

PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim.
Damage / Defective / Short Product
In case you receive a short product, send us a parcel opening video highlighting the all products & share the image of the box label to customer support Whatsapp No: +91 88714 88214. We will process the refund within 24 hours. You should report this issue within 24 hours of receiving the order.

Cancellation before dispatch is allowed. Users can cancel orders before they are dispatched by 99wholesale. Users will receive a unique tracking number for order status. To cancel before dispatch, users can send a WhatsApp message with an order ID to Whatsapp no: +91 88714 88214. Refunds for cancellations before dispatch are initiated within 3 business days.