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1. Who Is 99Wholesale.com
99Wholesale.com is a subsidiary of Manzeal Internet Pvt. Ltd., a company incorporated under the laws of India. Manzeal Internet Pvt. Ltd. has its registered office address at Plot No. 3, Green Park 2, Poman, Maharashtra – 401208, INDIA. 99Wholesale is a retail company that operates through its website (99wholesale.com) and its mobile and tablet applications (referred to as “Platforms”). The company offers various retail solutions, including home & kitchen, fashion, beauty, stationery, personal care, and more. These Platforms enable Users to buy and sell electronics, toys, lifestyle, and fashion merchandise (referred to as “Products”).
2. WHAT IS THIS CANCELLATION, RETURN, AND REFUND POLICY?
2.1. This Cancellation, Return, and Refund Policy, along with the terms of use at 99wholesale.com, covers the following:
- Acceptance of product cancellations before dispatch.
- Acceptance of product returns after purchase from the Platforms.
- Governing terms and conditions for return or cancellation of products by Users.
2.2. Users should:
- Read and understand this Cancellation, Return, and Refund Policy.
- If in disagreement, do not accept the Terms of Use and refrain from using the Platforms.
- Accept the unmodified terms of this policy by initiating a purchase request on the Platforms. (Customer Friendly Returns & Refund Policy).
3. TERMS OF CANCELLATION
3.1. Cancellation before dispatch is allowed.
3.2. Users can cancel orders before they are dispatched by 99wholesale.
3.3. Users will receive a unique tracking number for order status.
3.4. To cancel before dispatch, users can send a WhatsApp message with an order ID to +91 88714 88214.
3.5. Refunds for cancellations before dispatch are initiated within 3 business days.
4. TERMS OF RETURN AND REFUND
PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim. 4.1 Damage / Defective / Short Product In case you receive a damaged or defective product, send us a parcel opening video highlighting the defect or damaged product & box label on this number. We will process the refund within 24 hours. You should report this issue within 24 hours of receiving the order. 4.2 In case, you don’t like the product You can send it back to our warehouse and inform us about the same on our customer care WhatsApp number +91 88714 88214. You need to return the products in the same condition as you received within 7 days of receiving the order. We will process the refund for the product value within 24 hours of receiving your order. Return shipping charges will not be refunded. Our warehouse address: 99wholesale.com, Manzeal Internet Pvt. Ltd., Plot No. 3, Green Park 2, Poman, Tal. Vasai, Maharashtra – 401 208. 4.3 Warranty On Electronics? Customers are urged to carefully inspect products for damage or functionality issues and report any concerns within 24 hours. Please be aware that our electronic products, manufactured in China, do not come with any warranty.
5. GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return, and Refund Policy may be directed by you to the grievance officer of 99wholesale who can be contacted on WhatsApp on the customer care team at 88714 88214.