FAQs

We offer free shipping on all orders above ₹495. For orders below ₹495, a flat shipping fee of ₹50 is applicable. Additional charges may apply for COD (Cash on Delivery) orders or expedited shipping services.

Delivery timelines vary based on your location:
Metro cities: 2-4 business days
Tier 2 & 3 cities: 4-6 business days
Rural areas: 6-8 business days

Please note: Delivery times may be affected by holidays, festivals, or unforeseen circumstances.

Once your order is shipped, you will receive a tracking ID via Whatsapp and email. You can use this ID on our courier partner's website. If you face any issues, contact our support team.

Yes, we offer COD on most orders. However, COD is subject to availability in your location and may incur an additional fee of ₹100. To check if COD is available, enter your PIN code during checkout.

Delivery delays can happen due to unforeseen circumstances like weather conditions, high demand, or regional restrictions. If your package hasn’t arrived within the estimated delivery time, please reach out to us with your order number, and we’ll assist you promptly.

If your order status shows "delivered," but you haven’t received the package, please check with family members, neighbors, or your building’s security. If you still can’t locate it, contact our customer support team immediately for assistance.

We’re sorry for the inconvenience! If your package is damaged or items are missing, please contact our support team within 48 hours of delivery. Share parcel opening video and clear photos of the package and its contents for a resolution, such as a replacement or refund.

You can reach our customer support team via whatsapp on +91 88714 88214.

We accept a wide range of payment methods, including:

Credit/Debit Cards: Visa, MasterCard, Maestro, Rupay, and American Express.

Net Banking: All major Indian banks.

UPI Payments: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps.

Wallets: Paytm, Amazon Pay, Freecharge, Mobikwik, etc.

Cash on Delivery (COD): Available in select locations.

EMI Options: Available on select credit and debit cards.

COD is available for orders above Rs. 495/-. COD is available for most locations across India, but there may be restrictions in certain areas. To check if COD is available at your PIN code, enter your PIN code on the checkout page. Please note that COD orders may have an additional fee of ₹100.

Yes, your payment information is completely secure. We use industry-standard encryption (SSL) to protect your data during transactions. Additionally, we do not store your payment details on our servers. Payments are processed through trusted and secure payment gateways.

To use a coupon or discount code:

1. Add items to your cart.
2. Proceed to checkout.
3. Enter the coupon code in the "Apply Coupon Code" field and click "Apply."
The discount will be applied to your total amount.

If the coupon is not working, ensure it’s valid and hasn’t expired or contact our support team for assistance.

If your payment fails, please:

Check your internet connection.

Ensure you’ve entered the correct card details or UPI PIN.

Confirm that your bank account has sufficient balance or your card isn’t blocked.

If the issue persists, try an alternate payment method or contact our support team for help.

After a successful payment, you will see an order confirmation on the website and receive an email/Whatsapp with your order details. If you don’t receive any confirmation, please contact our customer care with your transaction ID or payment screenshot.

In rare cases, a failed payment may still show as a deduction on your account due to authorization holds. This amount will typically be released back to you within a few business days. If the funds are not returned, please contact your bank and our support team for assistance.

For any payment-related inquiries, please reach out to our customer support team o Whatsapp at +91 88714 88214. We’re available Monday - Saturday (excluding public holiday) - 9.30 am to 6.00 pm to assist you.

Yes, you can cancel your order as long as it hasn’t been shipped. To cancel the order call us immediately on our customer care number +91 88714 88214.

No, we do not charge any cancellation fees if the order is canceled before it is shipped. However, if the order is canceled after it has been shipped or delivery is refused, any applicable shipping charges may be deducted from your refund.

For canceled orders, the refund will be processed to your original payment method:

Online Payments (Credit/Debit Card, UPI, Net Banking): Refunds typically takes 5-7 business days to reflect in your account.
Cash on Delivery (COD): If you paid using COD, your refund will be processed to your bank account or as store credit. We may request your bank details for processing refunds.
Wallet/Store Credit: Refunds will be credited back to your wallet or store credit balance immediately.

We offer a hassle-free return policy on most products. You can return items within 3 days of delivery if:

The product is damaged, defective, or incorrect.

The product is unused, unworn, and in its original packaging with all tags intact.

Please check the return eligibility of your product on the product page or contact our customer support team.

We’re sorry for the inconvenience! If you receive a damaged or defective product:

1. Report the issue within 48 hours of delivery by contacting customer support team on Whataspp on +91 88714 88214
2. Provide details of the issue and upload parcel opening video & clear images of the product and packaging.
3. Once verified, we will arrange a replacement or issue a full refund to your original payment method.

No, some products are non-returnable for hygiene or safety reasons, such as:

Personal care items (e.g., beauty products, grooming kits).

Undergarments, swimwear, or socks. Perishable goods (e.g., food, flowers).

Customized or made-to-order products.

The return eligibility for each product is mentioned on its product page. If you’re unsure, please reach out to our support team.

Yes, we refund the shipping charges for returned orders if the return is due to our error (e.g., wrong product, damaged item). However, if you’re returning the product for personal reasons (e.g., changed mind), shipping charges will not be refunded.

For any questions or assistance, please contact our customer support team:

Whatsapp: +91 88714 88214

Our team is available Monday - Saturday, excluding public holidays, 9.30 am to 6.00 pm to assist you.