FAQs
Shipping Information
What are your shipping charges?
We offer free shipping on all orders above ₹495. For orders below ₹495, a flat shipping fee of ₹50 is applicable. Additional charges may apply for COD (Cash on Delivery) orders or expedited shipping services.
How long will it take for my order to be delivered?
Delivery timelines vary based on your location:
Metro cities: 2-4 business days
Tier 2 & 3 cities: 4-6 business days
Rural areas: 6-8 business days
Please note: Delivery times may be affected by holidays, festivals, or unforeseen circumstances.
Metro cities: 2-4 business days
Tier 2 & 3 cities: 4-6 business days
Rural areas: 6-8 business days
Please note: Delivery times may be affected by holidays, festivals, or unforeseen circumstances.
How do I track my order?
Once your order is shipped, you will receive a tracking ID via Whatsapp and email. You can use this ID on our courier partner's website. If you face any issues, contact our support team.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD on most orders. However, COD is subject to availability in your location and may incur an additional fee of ₹100. To check if COD is available, enter your PIN code during checkout.
What should I do if my package is delayed?
Delivery delays can happen due to unforeseen circumstances like weather conditions, high demand, or regional restrictions. If your package hasn’t arrived within the estimated delivery time, please reach out to us with your order number, and we’ll assist you promptly.
What should I do if my order status shows “delivered,” but I haven’t received it?
If your order status shows "delivered," but you haven’t received the package, please check with family members, neighbors, or your building’s security. If you still can’t locate it, contact our customer support team immediately for assistance.
What if my package arrives damaged or with missing items?
We’re sorry for the inconvenience! If your package is damaged or items are missing, please contact our support team within 48 hours of delivery. Share parcel opening video and clear photos of the package and its contents for a resolution, such as a replacement or refund.
How do I contact customer support for shipping queries?
You can reach our customer support team via whatsapp on +91 88714 88214.
Payment Information
What payment methods do you accept?
We accept a wide range of payment methods, including:
Credit/Debit Cards: Visa, MasterCard, Maestro, Rupay, and American Express.
Net Banking: All major Indian banks.
UPI Payments: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps.
Wallets: Paytm, Amazon Pay, Freecharge, Mobikwik, etc.
Cash on Delivery (COD): Available in select locations.
EMI Options: Available on select credit and debit cards.
Is COD (Cash on Delivery) available for all orders?
COD is available for orders above Rs. 495/-. COD is available for most locations across India, but there may be restrictions in certain areas. To check if COD is available at your PIN code, enter your PIN code on the checkout page. Please note that COD orders may have an additional fee of ₹100.
Are my payment details secure on your website?
Yes, your payment information is completely secure. We use industry-standard encryption (SSL) to protect your data during transactions. Additionally, we do not store your payment details on our servers. Payments are processed through trusted and secure payment gateways.
How do I use a coupon or discount code?
To use a coupon or discount code:
1. Add items to your cart.
2. Proceed to checkout.
3. Enter the coupon code in the "Apply Coupon Code" field and click "Apply."
The discount will be applied to your total amount.
If the coupon is not working, ensure it’s valid and hasn’t expired or contact our support team for assistance.
1. Add items to your cart.
2. Proceed to checkout.
3. Enter the coupon code in the "Apply Coupon Code" field and click "Apply."
The discount will be applied to your total amount.
If the coupon is not working, ensure it’s valid and hasn’t expired or contact our support team for assistance.
What should I do if my payment fails?
If your payment fails, please:
Check your internet connection.
Ensure you’ve entered the correct card details or UPI PIN.
Confirm that your bank account has sufficient balance or your card isn’t blocked.
If the issue persists, try an alternate payment method or contact our support team for help.
If the issue persists, try an alternate payment method or contact our support team for help.
How do I know if my payment was successful?
After a successful payment, you will see an order confirmation on the website and receive an email/Whatsapp with your order details. If you don’t receive any confirmation, please contact our customer care with your transaction ID or payment screenshot.
What happens if my payment fails but the amount is debited from my account?
In rare cases, a failed payment may still show as a deduction on your account due to authorization holds. This amount will typically be released back to you within a few business days. If the funds are not returned, please contact your bank and our support team for assistance.
Who can I contact if I have payment-related questions?
For any payment-related inquiries, please reach out to our customer support team o Whatsapp at +91 88714 88214. We’re available Monday - Saturday (excluding public holiday) - 9.30 am to 6.00 pm to assist you.
Order Returns & Cancellation
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn’t been shipped. To cancel the order call us immediately on our customer care number +91 88714 88214.
Are there any cancellation charges?
No, we do not charge any cancellation fees if the order is canceled before it is shipped. However, if the order is canceled after it has been shipped or delivery is refused, any applicable shipping charges may be deducted from your refund.
How will I get my refund after canceling an order?
For canceled orders, the refund will be processed to your original payment method:
Online Payments (Credit/Debit Card, UPI, Net Banking): Refunds typically takes 5-7 business days to reflect in your account.
Cash on Delivery (COD): If you paid using COD, your refund will be processed to your bank account or as store credit. We may request your bank details for processing refunds.
Wallet/Store Credit: Refunds will be credited back to your wallet or store credit balance immediately.
Online Payments (Credit/Debit Card, UPI, Net Banking): Refunds typically takes 5-7 business days to reflect in your account.
Cash on Delivery (COD): If you paid using COD, your refund will be processed to your bank account or as store credit. We may request your bank details for processing refunds.
Wallet/Store Credit: Refunds will be credited back to your wallet or store credit balance immediately.
What is your return policy?
We offer a hassle-free return policy on most products. You can return items within 3 days of delivery if:
The product is damaged, defective, or incorrect.
The product is unused, unworn, and in its original packaging with all tags intact.
Please check the return eligibility of your product on the product page or contact our customer support team.
Please check the return eligibility of your product on the product page or contact our customer support team.
What if I receive a damaged or defective product?
We’re sorry for the inconvenience! If you receive a damaged or defective product:
1. Report the issue within 48 hours of delivery by contacting customer support team on Whataspp on +91 88714 88214
2. Provide details of the issue and upload parcel opening video & clear images of the product and packaging.
3. Once verified, we will arrange a replacement or issue a full refund to your original payment method.
1. Report the issue within 48 hours of delivery by contacting customer support team on Whataspp on +91 88714 88214
2. Provide details of the issue and upload parcel opening video & clear images of the product and packaging.
3. Once verified, we will arrange a replacement or issue a full refund to your original payment method.
Are all products eligible for return?
No, some products are non-returnable for hygiene or safety reasons, such as:
Personal care items (e.g., beauty products, grooming kits).
Undergarments, swimwear, or socks.
Perishable goods (e.g., food, flowers).
Customized or made-to-order products.
The return eligibility for each product is mentioned on its product page. If you’re unsure, please reach out to our support team.
The return eligibility for each product is mentioned on its product page. If you’re unsure, please reach out to our support team.
Do you refund shipping charges for returned orders?
Yes, we refund the shipping charges for returned orders if the return is due to our error (e.g., wrong product, damaged item). However, if you’re returning the product for personal reasons (e.g., changed mind), shipping charges will not be refunded.
Who can I contact for help with canceled or returned orders?
For any questions or assistance, please contact our customer support team:
Whatsapp: +91 88714 88214
Our team is available Monday - Saturday, excluding public holidays, 9.30 am to 6.00 pm to assist you.
Whatsapp: +91 88714 88214
Our team is available Monday - Saturday, excluding public holidays, 9.30 am to 6.00 pm to assist you.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
